Health Ministry Has Started Tele-Consultation By Using E-Sanjeevani In Delhi For CGHS Beneficiaries

Now, senior citizens, who are Central Government Health Scheme
(CGHS) beneficiaries, can dial for their doctor and seek treatment. Demand for tele-consultation services for the beneficiaries given the current pandemic situation had been growing, especially since government guidelines suggest that those over 65 and with co-morbidities constitute a high-risk group for COVID-19, and ought to stay in.

These e-services are available between 9.00 am and 12 noon on all working days.

For ease of use, this platform has been linked with the ID of the beneficiaries. For availing of specialist OPD services, the beneficiaries are required to register on the platform using their mobile number after which an OTP will be generated for verification purposes. After verification, the beneficiaries can log on to the system, fill patient registration form, request for a token and upload health records (if required).

The patients will receive patient ID and token through SMS and they will also be intimated about their number in the online queue. On their turn, a ‘call now’ button will be activated and using the same, the beneficiary concerned can initiate a video call with a specialist for consultation.

After the tele-consultation, an e-prescription will be generated. Using this, the patients can get medicines issued from their CGHS Wellness Centre.

For now the services are available for following facilities

1. Medicine
2. Orthopaedics
3. ENT
4. Eye

Union health ministry has been receiving requests from various quarters, including senior citizen beneficiaries, to start tele-consultation services with specialist doctors in view of the current COVID-19 pandemic due to which it is not advisable for senior citizens to visit public places, particularly health care facilities.

The new tele-consultation services of CGHS will prove to be a boon for those CGHS beneficiaries who are in need of consultation with specialists, but in the times of COVID-19 are not able to move out.

The Process to Use this facility is described below

1. Registration:
   1. User visits URL eSanjeevaniopd.in
   1. Verifies his/her mobile no. using OTP
   1. Fills Patient Registration Form
   1. Select Specialty OPD
   1. User uploads scanned copy of his/her CGHS card under documents(Mandatory).
   1. eSanjeevaniOPD assigns a Patient ID

• Token:
  • User requests a token for consultation
  • Uploads health records, if any
  • User receives Patient ID & Token through SMS

• Login:
  • Closer to the turn eSanjeevani OPD sends an SMS notification asking user to login
  • User logs in using Patient ID
  • Patient enters the clinic and is placed at the end of the existing queue. If there is no queue you will be placed at serial no. 1

• Wait:
  • eSanjeevaniOPD assigns a doctor to the patient (time interval depends on the length of the queue)
  • As the doctor is assigned to the patient “CALL NOW” button gets activated
  • User is required to click “CALL NOW” button within 120 seconds*
  • Upon clicking “CALL NOW” within 10 seconds the doctor shows up in video                                                                     

• Consultation:
  • Patient consults the doctor
  • During the consultation doctor has an access to the patient’s health records (if uploaded at v)

• ePrescription:
  • During the consultation, doctor prepares an electronic prescription (ePrescription)
  • At the end of the consultation doctor sends the ePrescription and closes the call
  • e Prescription shows up on patient’s end.
  • Patient logs out after saving/printing the received ePrescription
  • After the call eSanjeevaniOPD sends SMS notification to the patient with a link to download ePrescription

Please Note:

It is mandatory to 

1. Upload scanned copy of your CGHS card under documents and 

• In the field Address, please enter your Ben ID

Here is the Infographic to understand it